Friday, October 29, 2004

Reservations

Can you just make them? Or maybe how about not walking in with a party of 12 unannounced on a Saturday night. What is so goddamned hard about making reservations? I'm sure you have a cell phone as you probably be talking loudly on it in the dining room. Ever heard of common consideration? I'm not talking about popping in to Maggiano's Little Italy( or little travesty) Quiznos for a quick bite. I'm talking about the absolute refusal for diners to make reservations at upscale places and then get all pissy when they can't get seated (or served) right away. Oh well. Guess you should have made a reservation because the people that did are going to get preferential treatment. Is it really that hard? Why do people spend the majority of their time on their absolutely insanely annoying cell phones talking about the most useless shit but when it comes time for something that might be necessary, they seem to forget they have them. We can plan our whole entire lives out, but when it comes to such trivial events as when and where you're going to dinner, this as a incredible stumbling block. Just make a fucking reservation.
If you don't, don't bitch when the waiter takes to long to get to you. We've staffed the floor according to reservations and what's in town. We ran out of squab? Oh well. I only ordered so many based on reservations, a few walk ins and historical sales. You should have made a reservation and you would have gotten it. " Little short staffed tonight huh?"..Yeah. None of you assholes let us know you were coming.
You always plan for walk ins..(of course if you over plan, you'll be dead) but Wed was like the seen in Dawn of the Dead where they're all outside the mall trying to get in. They started circling two hours before service ...shielding their eyes, staring in through the windows....waiting. All they have to do is walk in and make a reservation . Could they? Nope. Fuck that. That's too much planning. "Would you care to make a reservation?" .." Ummm no..we'll just come back around 7".....ok Kenny Rogers...Mr. Gambler...roll the dice and see what happens. You'll probably have a great time. If too many others think like you, you're gonna be shit outta luck. You do of course have the power to change this. Just make a reservation. And for Christ's sake, don't just show up with a banquet. I don't care who you are or where you are, if you show up unannounced with 10-12 people ( especially if the kind of asshole who says, " It could be 9 but it might be as many as 14") you are an inconsiderate idiot. If you're going to try to broaden your horizons beyond Fuddruckers (Isn't THAT a fun sounding name. Good times I'll bet!) do it on your own a few times until you get the hang of it.

15 Comments:

Anonymous Anonymous said...

Jesus. I waitressed at this pizza joint right next to a college campus for awhile. These dumb fuck fraternity boys would come every once in awhile with 40 goddamn people UNANNOUNCED and expect to be seated together and immediately. What fucking planet do these people live on?! Oh, right, the one that revolves around them. I forgot.

3:14 PM  
Blogger marti said...

haha no reservations=complaints...i work as a chef in corporate catering,I just loved today when a client in one breath complained that she didn't get enough lox on her bagel buffet order but her freakin poached salmon salad at lunch had TOO much salmon on it GHAAA!!...all this after I busted my ass to add her 2 meetings to my delivery routes...i was just thinking i had 100 orders but just needed hers sooooooo much to make my day...thank god she couldn't see me thru the phone i was smile-ing at her audacity,she was looking for attention like all your needy diners,so she basically bought my ear to listen to her dribble.....i really aim to please heehee $$$$$$...your blog rocks chef

8:50 PM  
Anonymous Anonymous said...

a few posts ago (Shopsin) you said it was fine for a chef to not take parties of more than five.... and I went to such a restaurant myself the other night. Our group specifically chose a no-corkage restaurant (Houst0n's) on a Tuesday night and wanted to let them know we were a wine-drinking crowd. I called in advance, saying that I wanted to bring 12 people to the upstairs bar. They said they don't take reservations for the bar. I said, ok, that's fine, we're okay with that. They said, if there's room then then go ahead, but we don't take reservations for more than five, and never for the upstairs bar.

Our server was as gracious and helpful as she could be. We ordered several appetizers, and she opened all the bottles and brought us glasses, but we poured our own wine. Our group's policy is to give an extra $3 per person (not including the food tip) for taking up the space.

When I paid the tab, I told her that she was great and took good care of us, and she said "Thanks very much for taking care of ME" (She got over $50 tip on the group's $90 tab, and one big-spender latecomer spent about $60 on his own tab) and added, "you guys were great, and I don't mind, but next time, would you please let us know if you're bringing such a large crowd?"

HUH?! I explained that I did call, and gave her the details. By this time, two other servers were listening in, and lamented that they had no idea that we were coming. Had they known, they said, they would have prepped more wine glasses (As it was, we had only one per person in our group, and I was dismayed that our using 12 wine glasses made the restaurant short all night, after all, it wasn't Reidel or Spiegelau.)

So, you can't have your cake and eat it too... if I *do* call and try to let you know I'm bringing a crowd, make it easy on your servers and let them know!

I wouldn't object to the credit-card-in-advance policy such as they do at Charlie Trotters: if you don't cancel and don't show, you get charged $100....and hell, they do it for a party of 2!

10:45 AM  
Anonymous Anonymous said...

As someone who (thus far) has never made it to a top-level restaurant, but has been in assorted lower levels, I'd like to agree with you. The simple act of making a reservation if your party is over six people endears you to the staff in a way few other things do.

5:34 AM  
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6:45 AM  
Anonymous Anonymous said...

holy crap. i am (was) a reservationist.. reservations, or the lack thereof, are my problem directly. people will call and talk for twenty minutes about their party, and then totally refuse to make a reservation. then, when they do show up, they either drop my name, or blame me directly, or both.

the better ones are the parties of twenty and fifty (floor seats 300) who make a (CC-held) rez, show up with six and then wail about the $30-per-missing-head charge.. which is clearly stated on the contract. meanwhile Chef is rolling around on the floor and chewing the tiles. not like i blame him. thank god CC companies know all about that kind of shit and almost always side with us. do they not understand that bailing today = scallop special at half price tomorrow? 'pparently not.


i also love the crazy cunts who i will talk to literally every day for a week.. weeks prior to their saturday party. in which i warn them repeatedly to make their rez way ahead. and then they're suprised! when i don't have a table for 30! at 6pm! for 8:30! because we had a relationship! and then that it takes so long to eat when we can finally seat them. because Chef had to send out to the sports bar at the end of the block for the chicken wings they demanded. in an Asian restaurant. in NYC. i wish i was making this up. (Chef's a fucking saint.)


the closest i ever get to the kitchen is begging a bit of sugar off one of the prep guys. the resturant is not my career or buisness. i could rant forever. GOD DAMN IT, MAKE SENSE and DO YOUR JOB. and yes, the diner has a job! it's called CONSIDERATION.

6:37 PM  
Anonymous Anonymous said...

Yep. Don't you love dumbfucks that book a special party for x number of people, show up with less and think they don't have to pay for the absent guests.

A.C.

7:59 PM  
Anonymous Anonymous said...

A pizza house that cannot handle pizz for 40????

Give me a break, pizzas take 15 minutes to make


ssounds to me like you work for clueless people

6:49 PM  
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8:44 PM  
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8:44 PM  
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8:44 PM  
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8:47 PM  
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2:56 PM  
Anonymous Anonymous said...

Why the fuck do people that make reservations never turn up with the amount of people they have said its for?? 24 turns in 14 vice versa what is wrong with them

6:11 AM  
Anonymous Anonymous said...

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12:42 AM  

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